Download the 2018 Agenda

Download the draft agenda for the 2018 CX Travel and Hospitality Exchange. Key themes of discussion will include:

  • Providing personalised, seamless travel experiences in 2018 and beyond
  • Embracing the digital revolution with AI, self-service and emerging technologies to provide for your future customer
  • Creating unified experiences across all channels in an omnichannel environment
  • Transforming your company culture and brand to design winning customer experience
  • How to create a more engaging customer loyalty program
  • Crafting an end-to-end customer experience by leveraging data-lead analytics and many more


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