Build the strategy. Wow the customer. Drive the profit.

671 million people travelled to Europe in 2017 (an 8% increase from 2016) and 2018 statistics are expected to rise at rate of 4-5% according to the UNWTO. 2018 is the year of hyper-personalisation, providing unique and bespoke packages for travellers are not just expected by luxury brands anymore, whilst loyalty programmes are required to be simpler and more flexible in order to keep up with the ever-changing expectations of the customer.

Today, 97% of travellers carry a mobile phone or device when they travel according to IDC Research, whilst more than 148.3 million people use the internet to book their accommodation, tours, and activities each year. With disruptive competition on the rise (such as the likes of Uber and Airbnb), embracing emerging technologies to provide a seamless customer experience may be your only differentiator to stay ahead of the CX curve. The most senior-level meeting of CX executives in the Travel and Hospitality industry will address pressing challenges faced by the market in 2018 and beyond in the form of presentations, roundtable discussions and interactive panel sessions in a closed door environment. 

Download the 2018 Agenda

Invitation Only

  • Hand selected senior executive attendance ONLY
  • Industry leading and recommended solutions and services providers
  • Inspiring speakers and thought leaders

Request an Invitation

Expand your knowledge

  • Select from visionary case studies, thought provoking roundtables and in-depth ThinkTank sessions
  • Forge new relationship with CX executives from the biggest organisations in European Travel & Hospitality
  • Discover and discuss the most innovative and cutting edge CX technologies

Why Attend?

Unlike any Exhibition or Conference

  • Maximise your time out of the office by customising your itinerary to focus on the topics that matter most to your business
  • Networking at the Exchange allows you to continue the discussions with your peers in a relaxed and informal atmosphere
  • Pre-scheduled 1-2-1 business meetings allow you to only meet industry leaders that can help you with your biggest challenges

The Exchange Format

2018 Speakers Include

View All Speakers

Who Attends the Customer Experience for Travel and Hospitality Exchange?

Topics of Discussion

Ensuring your organisation is there for the customer in real time regardless of channel

Maximising loyalty to ensure a profitable relationship with customers

Anticipating preferences to deliver a personalised experience

Creating moments that turn flippant customer into forever customers

Europe's Leading Customer Experience Event for the Travel & Hospitality Sector

 

60

CXOs, (S)VPs, Directors & Heads

 

20+

Leading Industry Speakers

 

20+

Innovative CX Solution Providers

 

22

Thought Provoking Interactive Sessions

What Our Delegate & Sponsors Had to Say

Free Content View All

Travel & Hospitality Report: Connecting The Customer Experience Dots

ver the last 6 months, senior executives from across the travel and hospitality industry have had their say regarding the challenges

Download

The Power Of Emotional Engagement

Customer Experiences still vary greatly, both between and within businesses. Customers are still treated in a transactional way, instead of a process that actual..

Download

Guest Service At Disney: Surprising & Delighting Guests At Every Touchpoint

Bob Simmonds, Senior Vice President, Worldwide Travel Operations, Disney Destinations, shares Disney’s perspective..

Download

Visit the resource centre for more free reports, eBooks, infographics, interviews and more!

Sponsors & Exhibitors
Media Partners