Build the strategy. Wow the customer. Drive the profit.
671 million people travelled to Europe in 2017 (an 8% increase from 2016) and 2018 statistics are expected to rise at rate of 4-5% according to the UNWTO. 2018 is the year of hyper-personalisation, providing unique and bespoke packages for travellers are not just expected by luxury brands anymore, whilst loyalty programmes are required to be simpler and more flexible in order to keep up with the ever-changing expectations of the customer.
Today, 97% of travellers carry a mobile phone or device when they travel according to IDC Research, whilst more than 148.3 million people use the internet to book their accommodation, tours, and activities each year. With disruptive competition on the rise (such as the likes of Uber and Airbnb), embracing emerging technologies to provide a seamless customer experience may be your only differentiator to stay ahead of the CX curve. The most senior-level meeting of CX executives in the Travel and Hospitality industry will address pressing challenges faced by the market in 2018 and beyond in the form of presentations, roundtable discussions and interactive panel sessions in a closed door environment.
- Hand selected senior executive attendance ONLY
- Industry leading and recommended solutions and services providers
- Inspiring speakers and thought leaders
Expand your knowledge
- Select from visionary case studies, thought provoking roundtables and in-depth ThinkTank sessions
- Forge new relationship with CX executives from the biggest organisations in European Travel & Hospitality
- Discover and discuss the most innovative and cutting edge CX technologies
Unlike any Exhibition or Conference
- Maximise your time out of the office by customising your itinerary to focus on the topics that matter most to your business
- Networking at the Exchange allows you to continue the discussions with your peers in a relaxed and informal atmosphere
- Pre-scheduled 1-2-1 business meetings allow you to only meet industry leaders that can help you with your biggest challenges
2018 Speakers Include
Princess Cruises UK and Europe
Vice President, Inflight Experience
SVP Guest Experience & Business Performance Luxe Brands
Vice President, Product Management
Head of Customer Experience
Manchester Airport Group
Director of Digital Engineering, Hilton Global Web & HHonors, Customer Journey Technology & Delivery
Head of Airline Marketing and Communication and Strategic Program Manager, Passenger Centricity
Amsterdam Airport Schiphol
Director of Customer Operations
Managing Director, Customer Directorate
Rail Delivery Group
Senior Vice President, Marketing
Hotel Operations Director
Director of Marketing and Customer
Managing Director, (UK, Ireland, Scandinavia and Germany)
Head of Insight & Planning
Who Attends the Customer Experience for Travel and Hospitality Exchange?
Topics of Discussion
Ensuring your organisation is there for the customer in real time regardless of channel
Maximising loyalty to ensure a profitable relationship with customers
Anticipating preferences to deliver a personalised experience
Creating moments that turn flippant customer into forever customers
Europe's Leading Customer Experience Event for the Travel & Hospitality Sector
CXOs, (S)VPs, Directors & Heads
Leading Industry Speakers
Innovative CX Solution Providers
Thought Provoking Interactive Sessions
What Our Delegate & Sponsors Had to Say
“Good location, balanced program, good mix of presentations and one to one meetings.”SVP Customer Experience, KLM
“Very good Exchange, really worth it and would love to participate next year, thanks for the opportunity”Global Customer Experience Director, Melia Hotels International
“Well organised exchange with valuable insights and great networking opportunities. The level of attendees and relevance exceeded other events I’ve attended recently which made two days out of the office very worthwhile!”Group Director of Brand Loyalty, Jumeirah Group
Featured Content view all
Travel & Hospitality Report: Connecting The Customer Experience Dots
ver the last 6 months, senior executives from across the travel and hospitality industry have had their say regarding the challenges
The Power Of Emotional Engagement
Customer Experiences still vary greatly, both between and within businesses. Customers are still treated in a transactional way, instead of a process that actual..
Guest Service At Disney: Surprising & Delighting Guests At Every Touchpoint
Bob Simmonds, Senior Vice President, Worldwide Travel Operations, Disney Destinations, shares Disney’s perspective..
Visit the resource centre for more free reports, eBooks, infographics, interviews and more!