Build the strategy. Wow the customer. Drive the profit.

671 million people travelled to Europe in 2017 (an 8% increase from 2016) and 2018 statistics are expected to rise at rate of 4-5% according to the UNWTO. 2018 is the year of hyper-personalization, providing unique and bespoke packages for travelers are not just expected by luxury brands anymore, whilst loyalty programs are required to be simpler and more flexible in order to keep up with the ever-changing expectations of the customer.

Today, 97% of travelers carry a mobile phone or device when they travel according to IDC Research, whilst more than 148.3 million people use the internet to book their accommodation, tours, and activities each year. With disruptive competition on the rise (such as the likes of Uber and Airbnb), embracing emerging technologies to provide a seamless customer experience may be your only differentiator to stay ahead of the CX curve. The most senior-level meeting of CX executives in the Travel and Hospitality industry will address pressing challenges faced by the market in 2018 and beyond in the form of presentations, roundtable discussions and interactive panel sessions in a closed door environment. 

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Meet The Speakers

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Secure Your Place at the Exchange

Who Attends the Customer Experience for Travel and Hospitality Exchange?

Topics of Discussion

Ensuring your organisation is there for the customer in real time regardless of channel

Maximising loyalty to ensure a profitable relationship with customers

Anticipating preferences to deliver a personalised experience

Creating moments that turn flippant customer into forever customers

Take a look at who you can specifically meet at the Exchange, together with how to request an invitation to join the meeting.

Download the 2019 Agenda

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