19- 20 September 2017
Hilton Syon Park Hotel, London, United Kingdom

ADVISORY BOARD

CX Network is the online resources portal for IQPC’s customer experience, service, insight, digital and marketing events and provides value-rich content for its members.

Our cutting edge content is developed by experienced customer experience professionals and industry insiders, so members benefit from access to expertly produced market reports, CX TALK videos, white papers, interviews with industry leaders, case studies, podcasts and much more!

CX NETWORK ADVISORY BOARD MEMBERS

As well as our network of just over 20,000 senior CX leaders, we have also assembled the CX Network Advisory Board; an international group of customer experience, customer service, insight, marketing and digital experts. Each member is carefully selected for their experience and knowledge, ensuring the CX Network and the Exchange events are driven by well-rounded advice on the latest and future market trends.

Luke Gregory

Luke Gregory

Head of Digital EMEA
Facebook

Annette Hoeher-Baeuerle

Annette Hoeher-Baeuerle

Group Customer Experience Director
Thomas Cook Group AG

Karen Pascoe

Karen Pascoe

SVP & Head of User Experience
Mastercard

Victor Milligan

Victor Milligan

CMO
Forrester

Claire Hill

Claire Hill

Customer Services Director
Boohoo.com

Erik Vercouteren

Erik Vercouteren

Executive Vice President Customer Experience
KPN

Richard George

Richard George

Head of Customer Self Service
Thomson Reuters

Raymond Löhr

Raymond Löhr

Director of Operations and Customer Strategy
Vodafone

Emma Wright

Emma Wright

Director of Customer Experience
RSA Group

Ingrid Lindberg

Ingrid Lindberg

CXO
Chief Customer

Katherine Hayward

Katherine Hayward

VP Customer Experience Design
Scotiabank

Sandra  de Zoysa

Sandra de Zoysa

Group Chief Customer Officer
Dialog Axiata

Gero Niemeyer

Gero Niemeyer

Managing Director of Customer Service
Deutsche Telecom

Berhanou Gebre

Berhanou Gebre

VP Digital Customer Experience
Schneider Electric

Danny Andrea

Danny Andrea

Retail Director
Artisan du Chocolat

Dawn Cronogue

Dawn Cronogue

Contact Centers Director
Brakes

Edwin van Outersterp

Edwin van Outersterp

Global Director Customer Service
Sanofi Genzyme

Kai Schubert

Kai Schubert

VP Customer Interactions
airberlin

Danny Andrea

Danny Andrea

Retail Director
Artisan du Chocolat

For more information on how to get involved in the CX Network Advisory Board, email us on exchangeinfo@iqpc.com