19- 20 September 2017
Hilton Syon Park Hotel, London, United Kingdom

Advisory Council

The Customer Management Advisory Council

The Customer Management Advisory Council is an international group of experts who specialise in Customer Experience, Customer Service, Marketing, Operations & Sales, who advise the Customer Management Exchange Network on a number of strategic decision-making processes when it comes to researching and developing Exchange events.

The Council provides meaningful help on a regular basis in many different areas, including agenda content, speaker suggestions, event structure, networking activities and more. Their abilities, experience, and knowledge have been carefully selected to ensure that as a group they provide Customer Management IQ's Exchange events with well rounded and balanced advice. Sometimes questions will be posed to the group as a whole and sometimes individual members will be consulted alone, however, they each share an active and regular dialogue with Exchange Producers.

Your Advisory Council currently consists of:

Victor Milligan

Ingrid Linberg
Founder and CXO
Chief Customer

Philippa Snare
EMEA Global Business Marketing Director

Fabrice André
Vice President, Operations, West Africa

Marko Hein
Director, Digital Solutions
LEGO Systems

Paul Sands
Senior Senior Director of Retail Development and Customer Experience
Bang and Olufsen

Kerry Bodine
Kerry Bodine & Co

Danny Andrea
Retail Director
Artisan du Chocolat

Dawn Cox
Customer Service Director

Sanjay Saxena
Senior Director of Marketing - CE & Operations Transformation

We are always recruiting for new members to join the Customer Management Advisory Council, so please do get in touch if you think you could provide a complimentary level of expertise and advice, or would simply like to find out more about what is involved.

If you have a question for the Council, please let us know, and we endeavour to get their feedback to you at the soonest possible opportunity.