What's New for 2018?
- Providing personalised, seamless travel experiences in 2018 and beyond
- Embracing the digital revolution with AI, self-service and emerging technologies to provide for your future customer
- Creating unified experiences across all channels in an omni-channel environment
- Transforming your company culture and brand to design winning customer experience
- How to create a more engaging customer loyalty program
- Crafting an end-to-end customer experience by leveraging data-lead analytics
Take a look at the range of interactive sessions we have available at the Exchange to ensure that you make the most of 2 days out of the office:
- Panel discussion: The battle between airports and airlines: Who owns the CX?
- Brain Weave: Stress-free travel: The next generation of airport and airline experience
- Match-maker tables: Live, eat and breathe customer
- Think Tank: Smart travel: The advantages of emerging technology for both your customers and your business
- Panel discussion: The customer is everyone's business: How CX and HR can work together to build a customer-centric organisation
- Quick fire case studies: What is the greatest CX innovation success? You decide
- Panel discussion: 'You set the agenda'