24th – 25th September 2018
Luton Hoo Hotel, Golf and Spa

Tony Roberts


Vice President
Princess Cruises UK and Europe


12:10 Using Personalisation to Create Unique Guest Experiences Every Time

• How to perfect the personalisation of the guest experience provide your guests with exceptional exclusivity
• Launching personalised app configurations based on guest personas and past booking preferences
• How to personalise the experience across multiple channels to deliver service excellence
• How to understand your guests by leveraging big data to create bespoke packages
• Delivering personalisation on a large scale on a budget


Check out the incredible speaker line-up to see who will be joining Tony.

Download The Latest Agenda