24th – 25th September 2018
Luton Hoo Hotel, Golf and Spa

Sean Weafer

Professional Speaker, MC and Speaker Coach

11:30 The Battle Between Airports and Airlines. Who Owns the Customer?

• Improving the relationship between airport and airline services to create a seamless travel experience
• Aligning all stakeholder’s CX strategies to deliver consistent excellent experiences
• Launching a community app to log performance for all stakeholders
• Implementing queue monitoring technology to improve transparency
• Taking ownership for fragmented touch points to smooth the end-to-end experience

15:45 'You Set the Agenda'

• What is the one question you want to ask that you think will transform your business?
• Receive in-depth, thought-provoking answers from a panel of CX professionals within the Travel and Hospitality

How does it work? Submit your questions throughout Day 1 and have them answered on Day 2.

Check out the incredible speaker line-up to see who will be joining Sean.

Download The Latest Agenda