24th – 25th September 2018
Luton Hoo Hotel, Golf and Spa

Justin Conry

Head of Transformation

15:45 Embedding Customer-Centricity Across Your Company

• The symbiotic relationship between Technology and employees in delivering great CX
• Leading a culture change that puts CX at the heart of the organisation
• Measuring the right things in CX and acting on the insight
• Building support for eXperience & Operational (X & O) data analysis
• The positive causal link between employee experience and the impact it has on customer experience

Check out the incredible speaker line-up to see who will be joining Justin.

Download The Latest Agenda