24th – 25th September 2018
Luton Hoo Hotel, Golf and Spa
Director of Customer Operations Expedia, Inc.
John McMahon is Customer Operations
Director for Hotels.com within Expedia’s Global Customer Operations Department.
John has worked for Expedia for 5 years during this time he has initiated and
implemented several initiatives that have transformed the contact centres
commercial performance, whilst enhancing the customer’s experience. Currently
John is currently working with Hotels.com to introduce new partnerships,
enhancements to it’s loyalty program and expansion of lodging propositions.