John McMahon

Director of Customer Operations
Expedia, Inc.

John McMahon is Customer Operations Director for Hotels.com within Expedia’s Global Customer Operations Department. John has worked for Expedia for 5 years during this time he has initiated and implemented several initiatives that have transformed the contact centres commercial performance, whilst enhancing the customer’s experience. Currently John is currently working with Hotels.com to introduce new partnerships, enhancements to it’s loyalty program and expansion of lodging propositions. 




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