24th – 25th September 2018
Luton Hoo Hotel, Golf and Spa

Duncan Henry

Head of Ticketing, Customer Portfolio Directorate
Rail Delivery Group

12:05 Ticketing, Infrstructure & Station Improvements: What it Takes to Deliver Seamless Rail Experiences Across the Nation

• Aligning customer strategies across multiple rail brands
• Implementing effective change in the ticketing space
• Maintaining and delivering seamless passenger experiences through mass infrastructure and station improvements

Check out the incredible speaker line-up to see who will be joining Jacqueline.

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