24th – 25th September 2018
Luton Hoo Hotel, Golf and Spa

Ian Williams

Chief Experience Officer

9:10 Embedding a Culture of CX Excellence Across Multiple Brands

• Instilling vision and values from management level down to inspire employees to embrace a customer-first mind set
• Delivering a high standard of service across all franchises to align the customer mission
• Analysing consumer behaviours to truly understand what your customers want
• How do you ensure company culture keeps pace with ever-changing consumer expectations and emerging technologies
• Maintaining a customer-centric culture during times of changing leadership and crises

Check out the incredible speaker line-up to see who will be joining Ian.

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