24th – 25th September 2018
Luton Hoo Hotel, Golf and Spa

Filip Filipov

Vice President, Product Management

17:30 Leveraging AI and Self-Service Technology to Reduce Customer Pain Points

• Finding the perfect balance between self-service and human interaction
• Making it easier for passengers by offering self-service check-in, security and passport control
• Evaluating the impact of AI technology during both digital and non-digital interactions in a call centre environment
• Exploring facial recognition software at various touch points to improve the end-to-end airport experience
• Improving the efficiency of strategy roll out to keep up with emerging technology and the ever-changing expectations
of the customer

Check out the incredible speaker line-up to see who will be joining Filip.

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