VP Social Strategy
In the fast-paced, competitive world of Travel & Hospitality, consistently delivering amazing experiences is the difference between one-off customer acquisition and building loyal guests. As your customer increasingly turn to asynchronous digital communication, aka “mobile phones,” changes the game. To carry the conversation from start to finish in-channel, you need secure digital communications, commerce capability, and scalable, real-time engagement tools that span branded social and private digital. In this session you’ll see how top brands are creating amazing customer experiences through real-time digital messaging and tightly connected, real-time analytics.