24th – 25th September 2018
Luton Hoo Hotel, Golf and Spa

Berend-Jan Rietveld


Strategic Manager Passenger Centricity, Aviation Marketing, Cargo & Customer Experience
Amsterdam Airport Schiphol


11:30 The Battle Between Airports and Airlines. Who Owns the Customer?

• Improving the relationship between airport and airline services to create a seamless travel experience
• Aligning all stakeholder’s CX strategies to deliver consistent excellent experiences
• Launching a community app to log performance for all stakeholders
• Implementing queue monitoring technology to improve transparency
• Taking ownership for fragmented touch points to smooth the end-to-end experience


Check out the incredible speaker line-up to see who will be joining Berend-Jan.

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