The agenda for the 2018 Customer Experience Exchange for Travel and Hospitality is currently under construction. If you would like to be involved in speaking at the 2018 event, please contact us at exchangeinfo@iqpc.com - we'd love to hear from you!

2018 Speakers Include


Lithium
Dave Evans
VP of Social Strategy
Lithium
Chris  Woodroofe
Chris Woodroofe
Chief Operating Officer
Gatwick Airport
Hostelworld
John O'Donnell
Chief Technology Officer
Hostelworld
Expedia
Nohelia Rambal
Director CRM & Loyalty
Expedia
Scandinavian Airlines
Mattias Andersson
Head of CRM Analytics
Scandinavian Airlines
UberEATS
Toussaint Wattinne
GM London
UberEATS
Heathrow
Susan Hudson
Head of Service Proposition
Heathrow
Confirmit
Phil Durand
Director, Customer Experience Management
Confirmit
Tealium
Jen Brown
Marketing Director EMEA
Tealium
IBM
Greg Land
Global Industry Leader, Hospitality & Travel Related Services
IBM
Star Alliance
Christian Draeger
VP Customer Experience
Star Alliance
Selligent
Nick Worth
CMO
Selligent
NH Hotel Group
Rufino Perez Fernandez
Executive Managing Director of Resources
NH Hotel Group
AccorHotels
Geoffray Maugin
SVP Guest Experience & Business Performance Luxe Brands
AccorHotels
Thomas Cook Group
Annette Hoher-Bauerle
Group Director of Customer Experience
Thomas Cook Group
Emirates Holidays UK
Vicky Robinson
Head of Commercial
Emirates Holidays UK
Virgin Holidays
Pauline Wilson
Operations Director
Virgin Holidays