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19- 20 September 2017
Hilton Syon Park Hotel, London, United Kingdom

The agenda for the 2017 Customer Experience Exchange for Travel and Hospitality is currently under construction. If you would like to be involved in speaking at the 2017 event, please contact us at exchangeinfo@iqpc.com - we'd love to hear from you!

2017 Speakers Include


Chris  Woodroofe
Chris Woodroofe
Chief Operating Officer
Gatwick Airport
John O'Donnell
John O'Donnell
Chief Technology Officer
Hostelworld
Sascha Meskendahl
Sascha Meskendahl
Chief Revenue Officer & Managing Director
Blacklane
Heidi Dainton
Heidi Dainton
VP Onboard Guest Experience, Fathom
Carnival UK
Johann-Philipp Bruns
Johann-Philipp Bruns
Senior Director, Customer and Product Strategy
Lufthansa Group Hub Airlines
Nohelia Rambal
Nohelia Rambal
Director CRM & Loyalty
Expedia
Mattias Andersson
Mattias Andersson
Head of CRM Analytics
Scandinavian Airlines
Niel Alobaidi
Niel Alobaidi
Managing Director
Emirates Holidays UK
Laurent Bellan
Laurent Bellan
Chief Information Officer
Eurostar
Christian Draeger
Christian Draeger
VP Customer Experience
Star Alliance
Rufino Perez Fernandez
Rufino Perez Fernandez
Executive Managing Director of Resources
NH Hotel Group
Geoffray  Maugin
Geoffray Maugin
VP Global Brand Experience Novotel, Mercure & Ibis Family
AccorHotels
Annette Hoher-Bauerle
Annette Hoher-Bauerle
Group Director of Customer Experience
Thomas Cook Group
Nikhil Gupta
Nikhil Gupta
Director of Hotels and Car Hire
Skyscanner
Vincent Gillet
Vincent Gillet
VP International Marketing
Hertz

2016 Speakers


Adobe
Vijayanta Gupta
Head of Product Marketing, Industry Marketing and Industry Strategy
Adobe
Dorchester Collection
Rachel Angell
Performance Improvement Manager
Dorchester Collection
Ricardo Parodi
Ricardo Parodi
VP, Loyalty Strategy and Structure, The Ritz-Carlton and Marriott Rewards
Marriott International
Jo Berrington
Jo Berrington
VP Brand, People and Culture
Yotel
Ryanne van der Eijk
Ryanne van der Eijk
Senior Vice President Customer Experience
KLM
Expedia
Marty Cleveland
VP Global Customer Operations
Expedia
Nick Horne
Nick Horne
VP Counter Sales & Service
Hertz Europe
Kai Schubert
Kai Schubert
VP Customer Interaction
Air Berlin
Ian Hanson
Ian Hanson
Director of Customer Service
Heathrow
Claire Cronin
Claire Cronin
Customer and Marketing Director
Virgin Holidays Ltd.
Tess Mattisson
Tess Mattisson
Director, European Marketing
Choice Hotels Europe
Tom Valentine
Tom Valentine
Co-Founder
Secret Escapes
Patrick Tripp
Patrick Tripp
VP Product Strategy
RedPoint Global
Joel Brandon-Bravo
Joel Brandon-Bravo
Managing Director UK
Travelzoo
Geoff Cantello
Geoff Cantello
Director
UserReplay
Dave Evans
Dave Evans
VP of Social Strategy
Lithium
Vicky Elliott
Vicky Elliott
Global Director, Brand Loyalty
Jumeirah Group
Adnan Saulat
Adnan Saulat
GM - Travel, Transportation and Hospitality
Mindtree
Lee Bolger
Lee Bolger
Account Director
Open Market