Fiona Veitch, Director of Global Contact Centres, Jumeirah Hotels

Fiona Veitch, Director of Global Contact Centres, Jumeirah Hotels speaks with the CXNetwork about how she link customer contact centres to make sure there is a single view of the customer, the importance of people management in her customer contact centres and she leverages this to deliver an excellent level of customer service. Fiona also discusses the difficulties in managing the delivery of an excellent customer service whilst keeping costs down.

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