Case Study: How airbnb’s customer experience disrupts travel & hospitality
Industry disruptors are often seen as challengers to traditional organisations, but what can you learn from them to optimise your own CX strategy?
Airbnb has been cited by industry leaders as a disruptor within travel and hospitality. Not
only that, but their differentiated approach to customer experience impacts other verticals
too. What makes this relatively new business stand out so much in the market? And how
can customer experience leaders learn from that model to adapt their own?
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