Enabling the Connected Experience in Travel & Hospitality!

The Exchange will bring together 60 of the leading minds in Customer Experience from across the Travel & Hospitality sector, all of whom are committed to deliver extraordinary experiences for customers.Wherever you are in your CX transformation journey, there could not be a more important time to address pressing upcoming challenges that will impact on your CX strategy, including GDPR and Brexit. Benchmark and future-proof your strategy alongside the CX leaders in the industry such as Heathrow, Expedia, Lufthansa,,Hostelworld and many more at this invitation-only networking strategy meeting - designed by a network of CX executives for CX executives! 

Download the 2018 Agenda

Invitation Only

  • Hand selected senior executive attendance ONLY
  • Industry leading and recommended solutions and services providers
  • Inspiring speakers and thought leaders

Request an Invitation

Expand your knowledge

  • Select from visionary case studies, thought provoking roundtables and in-depth ThinkTank sessions
  • Forge new relationship with CX executives from the biggest organisations in European Travel & Hospitality
  • Discover and discuss the most innovative and cutting edge CX technologies

Why Attend?

Unlike any Exhibition or Conference

  • Maximise your time out of the office by customising your itinerary to focus on the topics that matter most to your business
  • Networking at the Exchange allows you to continue the discussions with your peers in a relaxed and informal atmosphere
  • Pre-scheduled 1-2-1 business meetings allow you to only meet industry leaders that can help you with your biggest challenges

The Exchange Format

2017 Speakers Included

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Who Attends the Customer Insight & Analytics Exchange?

Topics of Discussion

Ensuring your organisation is there for the customer in real time regardless of channel

Maximising loyalty to ensure a profitable relationship with customers

Anticipating preferences to deliver a personalised experience

Creating moments that turn flippant customer into forever customers

Take a look at who you can specifically meet at the Exchange, together with how to request an invitation to join the meeting.

Download the Agenda

Europe's Leading Customer Experience Event for the Travel & Hospitality Sector



C-Level Attendees



Leading Industry Speakers



Innovative CX Solution Providers



Thought Provoking Interactive Sessions

What our delegate & sponsors had to say

Sponsors & Exhibitors
Media Partners